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Understanding the Performance and Relationship Implications of the Procurement Employee Experience

Art of Procurement and Zip partnered to conduct an employee experience survey focused on the intake-to-procure process. By gathering quantitative data, we were able to learn more about the purchase request and approval processes as well as procurement’s related objectives and challenges. In this paper, we consider how current employee experiences help and/or hinder procurement’s efforts to drive value-oriented outcomes by building fruitful relationships with the business.

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