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Benchmarking Services Procurement: A Global Study

Services spend is becoming an increasingly important strategic category for procurement to manage as more and more businesses rely on third-party services to support critical operational and revenue-driving initiatives.

To better understand how procurement teams around the world navigate services procurement opportunities and challenges, we partnered with the team at SAP to conduct a joint research project and interview selected leaders about their roadblocks and best practices.

Our key findings can empower procurement to unlock the full potential of services spend and address the most common causes of inefficiency and opacity:

  • Procurement’s potential for impact is rooted in collaboration
  • Services procurement is ripe for improvement
  • Consistency is just as important as having a fit-for-purpose platform

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