AOP Live Webinar Watch Again: Making the Case for Supplier Experience Management
When asked, 78% of businesses report that they are ‘excellent’ or ‘best-in-class’ to work with, but what would their suppliers say?
Supplier experience management (SXM) is a new area of focus for most procurement teams, who often serve as the primary point of contact for suppliers. If we want to improve the supplier experience, procurement needs to revisit many of the policies, processes, and programs that affect our suppliers.
In an effort to better understand our current supplier experience and the opportunity associated with improving it, HICX conducted an in-depth study of 100 of the most senior procurement professionals from organizations of $1 billion turnover per annum upwards in Europe and North America about their function today and the vision for procurement in the future.
In this three-part AOP Live series, Art of Procurement will be joined by leading practitioners to discuss the findings of this study and how procurement can use them to take action.
Session 1: Making the Case for Supplier Experience Management
Procurement has always had a supplier experience, but only recently has energy been invested in designing and improving it. Doing so will require procurement to revisit many of the policies, processes, and programs that affect suppliers - starting by making the case internally that the supplier experience is on the critical path to objectives such as top line value creation, supply chain resiliency, and environmental, social, and corporate governance (ESG) initiatives.
Session 2: Supplier Experience Management in Practice: Today and Tomorrow
For a SXM program to be truly successful, many groups in the enterprise need to be involved. One early area of cross-functional focus will have to be data - both the quality of current data and the process for collecting and improving data in the future. This naturally leads to the formalization of SXM priorities and objectives - essential elements for making the program sustainable.
Session 3: Understanding the ROI of World Class Supplier Experience Management
What does it mean to be ‘supplier centric’ and how much work will procurement have to do to achieve that label? In this session, we will explore the meaning of supplier experience management (SXM) and study how it connects to other initiatives and types of value procurement is already leading.